Effective Date: February 26, 2025

1. Introduction

At Dreamscape NM, we respect your privacy and are committed to protecting any personal information you provide. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website, consultations, and messaging communications.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and any details provided when scheduling consultations or using our services.

• Payment Information: If applicable, payment details for transactions (processed securely through third-party payment processors).

• Website Usage Data: IP addresses, browser type, pages visited, and other analytics to improve user experience.

• Communications Data: SMS, email, or chat interactions related to customer inquiries, appointments, and service updates.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, including scheduling and completing landscaping and pool construction projects.

• To send service updates, appointment confirmations, and promotional messages.

• To process payments and maintain records of transactions.

• To analyze website usage and enhance user experience.

• To comply with legal obligations and protect against fraud.

4. SMS Messaging & A2P Compliance

By providing your phone number, you consent to receive text messages related to appointments, promotions, and service updates.

• Opt-Out: You may opt out at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications unless you opt back in.

• Help Requests: Reply HELP for assistance or contact us at (505) 980-0205.

• Carrier Disclaimer: Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

5. Data Protection & Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no online transmission is entirely secure. By using our services, you acknowledge this risk.

6. Sharing of Information

We do not sell or share your personal information with third parties, except in the following cases:

• When required by law or legal processes.

• With trusted service providers that assist in business operations (e.g., payment processors, marketing tools).

• If necessary to protect our rights, users, or business operations.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to track website activity and improve user experience. You can modify your browser settings to decline cookies if preferred.

8. Your Rights & Choices

• You have the right to access, update, or request deletion of your personal information.

• You can opt out of marketing emails by clicking the unsubscribe link in any email we send.

• You can disable cookies through your browser settings.

9. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted with an updated effective date. Continued use of our services after updates indicates acceptance of the revised policy.

10. Contact Information

For any questions regarding this Privacy Policy, please contact us at:
📞 (505) 980-0205
📧 support@dreamscapenm.com
📍 Dreamscape NM – Serving Albuquerque, Rio Rancho & Surrounding Areas